Return preparation
Existing labels and QR codes provide the relevant return context for SAGE and the pickup workflow.
STATIC Drop Returns
Pickup and reverse routing for items a customer needs to send back.
INSIDE STATIC DROP RETURNS
Purpose, systems, and connections.
Drop Returns makes the physical return journey part of Drop’s parcel service. The customer can identify the items and available return documentation, then hand them into the appropriate reverse-logistics path.
Pickup and routing
Drop collects the items and routes them to the applicable store, carrier, returns center or refurbisher.
Store connection
First-party purchases can connect their existing order context to the return request.
How it connects
Physical pickup and routing do not decide a merchant’s return eligibility or refund responsibility.